appreciate your quick response
I sincerely appreciate your quick response to my concern on a recent order. I will certainly be a repeat customer!
James, Seattle | It is really wonderful...
I think the work you have done for me is really wonderful, thank you very much. I have just received 4 canvases ordered last week. They are all great except the 8x10 of the ship in the water. There is a white speck right on the boat on the right side which has probably stuck on it when the finish went on I think. Also there is a slight dent on the canvas on the right side. I may have to get you to redo it. It is an order to send to Australia, to a gallery in Sydney. Will call you, but otherwise you are fantastic artisans.
thanks,
Barbi G., Surrey, BC Canada | Happy Framing
Just wanted to give you another heads up that the frame arrived earlier today (a day early), and it’s beautiful! I really appreciate that quick response, and look forward to ordering from you all again in the future.
Betaa, |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., |
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